ChewTrue Support

Request Help With an Order

Tell us what happened with your order. We will review your order status and guide you to the right resolution.

Step 1: Select your order

Choose the order you need help with. We will check its current Shopify status and show the available options below.

Step 2: Choose the right option

Select the product(s) for this request*

Choose the item(s) you want our team to review. Amounts are based on the discounted product total and do not include shipping.

Upload a clear photo showing the remaining product was donated or given to local stray animals. The photo will be attached to this request as a secure review link.

Requests are reviewed based on order status, product condition, and ChewTrue policy. Donation credit is issued as reward points, not cash. If approved, credit is based on the actual amount paid for that product.

Order not shipped yet

Unshipped orders may be eligible for cancellation and a full refund after review.

Order already shipped

Unopened shipped products may be reviewed for refund eligibility, but shipping fees are not refundable.

Opened product your pet did not enjoy

Opened products are not eligible for cash refunds. You may donate the remaining treats and apply for equal-value reward points after review.

Reward discount codes

Reward discount codes cannot be exchanged for cash or change. If the discount value is higher than the eligible order amount, the unused value will not be returned.